Refund Policy
Effective Date: 01-08-2025
At VRB15 Overseas, customer satisfaction is our priority. We take pride in crafting high-quality leather footwear and strive to ensure every product meets your expectations. If for any reason you are not satisfied with your purchase, our Refund Policy outlines the terms and process for requesting a refund.
1. Eligibility for Refund
To be eligible for a refund, your item must:
- Be returned within 14 days of delivery
- Be unused, unworn, and in the same condition as received
- Be returned in its original packaging with all tags and accessories included
- Have proof of purchase (receipt or order confirmation)
Please note: Customized or made-to-order shoes are not eligible for refunds unless defective or damaged.
2. Non-Refundable Items
We do not accept returns or offer refunds for:
- Products returned after 14 days of delivery
- Shoes that show signs of wear or use
- Damaged products caused by improper handling or personal use
- Sale or clearance items marked as “Final Sale”
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the order. We may request photos or a video of the damage for verification. Once approved, you may choose between a replacement or a full refund.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.
Depending on your bank or payment provider, processing times may vary.
5. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
- We recommend using a trackable shipping method to avoid lost returns.
- Shipping charges paid at the time of purchase are non-refundable.
6. International Orders
For international customers, please be aware that customs duties and taxes are non-refundable. You will be responsible for return shipping and any import/export fees incurred during the return process.
7. How to Request a Refund
To initiate a refund, please email us at support@vrb15overseas.com with the following details:
- Order number
- Reason for return
- Photos (if applicable)
Our team will review your request and guide you through the return process.
8. Contact Us
If you have questions or need further assistance, feel free to contact our support team:
VRB15 Overseas
Agra, India
Email: support@vrb15overseas.com